You can expect your order to arrive quickly and in great condition.
We offer Fastway delivery within New Zealand on all orders. For delivery within Auckland, the cost is $5.00, rest of NZ, the cost is $8.
International orders are welcome and we offer you a choice of either Non-Tracked Airmail or Tracked Courier delivery to best suit your needs.
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days. Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA. If you are in Auckland, you can now also shop with us in person at our shop in Avondale and get advice from our in-store staff.
If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address. We are unable to delete it for you, sorry.
You can expect to receive your goods within 3 working days of having placed your order. We use Fastway for all national deliveries in NZ.
We send non-signature unless otherwise requested. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don't think it safe to leave, they'll leave a card to call.
If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem – feel free.
All CourierPost orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.